WARRANTY COVERAGE

We cover warranty on our entire product lines from modules, any components included in power box and exterior frames. If any parts fails to function, the buyer can send the parts back to the supplier who will fix or replace them and return to the buyer. Each party (the buyer and the supplier) covers the one way transportation cost.

[K&G Visual will not pay for damage caused by weathering, natural hazards, shipping and unapproved installation or disassembly.]

If you need any technical help, we are here to help. Our support tickets service can help you in English and Mandarin. If you require help in other languages, we can provide you with translated messages. This platform allows us to gather engineers and customer service representative to work around the clock to help you solve a problem.

Support tickets page will be available soon.

While we provide installation guides to every customer, there are some area that we may need to provide you with some more clarity. In this case you can message us via Wechat, Facebook or Support Ticket page (will be available soon).

We can also let you know what kind of labourers you may need for installation and disassembly, if you need somebody else to do it.