We cover warranty on our entire product lines from modules, any components included in power box and exterior frames. If any parts fails to function, the buyer can send the parts back to the supplier who will fix or replace them and return to the buyer. Each party (the buyer and the supplier) covers the one way transportation cost.
[K&G Visual will not pay for damage caused by weathering, natural hazards, shipping and unapproved installation or disassembly.]
If you need any technical help, we are here to help. Our support tickets service can help you in English and Mandarin. If you require help in other languages, we can provide you with translated messages. This platform allows us to gather engineers and customer service representative to work around the clock to help you solve a problem.
Support tickets page will be available soon.
While we provide installation guides to every customer, there are some area that we may need to provide you with some more clarity. In this case you can message us via Wechat, Facebook or Support Ticket page (will be available soon).
We can also let you know what kind of labourers you may need for installation and disassembly, if you need somebody else to do it.
While we cannot provide refunds of the product, you have the option to recycle and reduce waste at your end.
More information for this can be discussed with your sales agent before final sales.
Smart APIs and other software approach, which can increase your usability and productivity with product is possible to discuss, and develop partnership with you to make this possible.
When installation is completed by your business's personnelles or labourer, we can communicate with you directly via Wechat or Facebook so your installation goes smoothly. Please schedule with your sales agent.
We are dedicated to your project needs. Any specialized orders, requests can be made directly with your sales manager.
3rd floor, A block, Baiyang Industrial Park, Shiyan Town, Baoan District, Shenzhen, Guang Dong, China
Mon to Sat - 8:30 to 18:00 (CST, GMT +8)